Shipping Policy

A legal disclaimer

Shipping Policy – The Golf Store

Effective Date: 01/06/2025

At The Golf Store, we are committed to delivering your golf gear quickly, reliably, and affordably. Please review our shipping policy to understand how and when your order will be shipped.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed after 1 PM (GMT) will be processed the next business day.
During high-volume periods (e.g., holidays, new product launches), processing may take an additional 1–2 days.

2. Shipping Rates & Delivery Estimates

We offer several shipping options to suit your needs:

Shipping Method Estimated Delivery Time Cost

Standard Shipping 3–5 business days - £3.99

Free on orders over £50.00

Express Shipping 1–2 business days - £14.99

Delivery times are estimates and may vary depending on carrier delays and destination.

3. Shipping Locations

We currently ship to addresses within the United Kingdom
International shipping is currently not available, but we are working on it for the future.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment through the carrier's website.

5. Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us within 7 days of the delivery date.
Provide your order number and a description or photo of the issue.
We’ll work with the carrier and provide a replacement or refund as appropriate.

7. Contact Us

For any shipping questions, feel free to reach out:

📧 Email: matthew@thegolfstore.co.uk
📞 Phone: 07774579360
🕘 Hours: Monday – Friday, 9 AM – 5 PM (GMT)